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policies
hair and skin reservation arrival instructions
Please plan to arrive 15 minutes before your scheduled appointment for hair and skin care services. This will allow sufficient time for you to fill out a guest intake form, enabling us to better understand your specific needs and concerns.
For the first appointment of the day, we kindly open our doors 5 minutes prior to the scheduled start time. This slight delay is due to our daily meeting, where we ensure that we are fully prepared to provide the best care and attention to all our valued guests throughout the day.
spa reservation arrival instructions
To ensure you start your spa experience in a state of relaxation, we kindly request that you arrive 15 minutes before your scheduled appointment. For our new guests, please allow an additional 30 minutes to complete your guest profile.
During your visit, we provide spa robes, slippers, and private lockers for your comfort. Complimentary beverages are also available to enhance your overall spa journey.
reservation confirmations
Confirming your appointment when you receive our reminder texts and emails 48 hours in advance is a crucial step in ensuring your spa experience with us. This confirmation process is designed for your convenience, allowing us to effectively manage our schedule and allocate the right resources for your visit. It also serves as a confirmation of your intent to attend, enabling us to maintain a smooth and efficient service flow. Failure to confirm can lead to the cancellation of your appointment, as it suggests uncertainty about your attendance. This policy helps us avoid gaps in our schedule, ensuring that we can accommodate other guests who are seeking our services. By confirming your appointment, you assist us in providing a seamless and enjoyable experience not only for yourself but for all our valued guests at The Spa at Salon M.
late/no-show
If you are running late please call to notify us. If you are more than 10 minutes late you may not be able to receive all of your scheduled services or may have to reschedule.
All of our guests' reservations are very important to us. We understand that schedules need adjustments; therefore we request a 48-hour notification. If you need to cancel your reservation we ask that you do so at least 48 hours in advance. If you have more than 3 late cancellations a credit card and full payment will be required to book your future reservations. If we do not receive a 48-hour cancellation notification, your credit card will be charged 50% of the cost of the scheduled services. If you no-show your reservation, you will be charged 100% of the amount of your scheduled services plus 20% gratuity.
We want you always to look your best. To help you do so we offer text/email/phone confirmations 48 hours before your scheduled services.
The cancellation policy gives us time to allow other guests and staff to fill the reservation to maximize our time and provide excellent service to all of our guests. We appreciate your understanding.
reservations 4 hours or more
All reservations 4 hours or more have automatic 20% gratuity added.
children in the spa
To ensure a serene and safe environment for all our guests, we kindly request that children only accompany you to the spa when they are receiving a service. For safety and insurance reasons, we are unable to accommodate children under the age of 12 in the spa during your appointment. We do not have the necessary facilities to care for children, and our priority is to maintain a professional environment that upholds the relaxation of all our guests.
Additionally, please note that we do not offer Massage Therapy services for anyone under 17 years of age.
Your understanding in adhering to this policy is greatly appreciated, as it allows us to deliver the best possible experience to all our valued guests.
animals in the spa
As per Texas laws (texas.gov), we only allow registered service animals on our premises.
It is important to note that a person with a disability who utilizes an assistance animal is fully responsible for any damages caused by the animal to the premises or facilities.
For those using an assistance animal for travel or auditory awareness, it is mandatory to keep the animal properly harnessed or leashed at all times. Failure to do so may result in liability for damages incurred by the animal's actions, and the injured party retains the right to seek compensation through legal means in a court of competent jurisdiction.
alcohol in the spa
At our spa, we have a strict policy of not serving alcoholic beverages before or after our spa services. Our treatments often increase blood circulation within the body, and consuming alcohol could significantly intensify its impact. We believe that our professional therapists and spa services are the most effective aids in helping you relax and rejuvenate. However, for guests receiving hair services, we permit a maximum of one drink per hour, with a limit of two drinks.
personal items
At The Spa at Salon M, we strive to provide a secure and relaxing environment for all our guests. However, please be aware that we cannot assume responsibility for any personal items lost within the spa premises. For your convenience and the safety of your belongings, we offer combination lockers. These lockers are designed to safeguard your items while you enjoy our services, giving you peace of mind. We encourage all guests to utilize these lockers and to keep the combination private. By securing your belongings in our provided lockers, you can fully immerse yourself in the tranquil experience of our spa, free from worry about the security of your personal items.
Privacy Policy
We are committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information, including our compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
Personal Information: This includes your name, contact details, and any other information you provide when using our services. Usage Information: Data about how you interact with our website, such as the pages you visit. Device Information: Information about the device you use to access our services. Payment Information: For transaction processing. Health Information: In compliance with HIPAA, any health-related information we collect is treated with the utmost confidentiality and security.
HIPAA Compliance
As a health-related service provider, we adhere to the standards set by HIPAA. This includes protecting health information by implementing stringent safeguards, using or disclosing health information only as permitted or required by law, and respecting your rights to your health information.
How We Use Your Information
We use your information to provide services, including health and wellness services, respond to your inquiries, communicate important information, and with your consent, send promotional messages (with the option to opt-out). Additionally, we analyze the collected information to better understand client needs and enhance our offerings.
Sharing Your Information
We may share your information with service providers for necessary service functions under confidentiality agreements, disclose it for legal requirements and law enforcement, or during business transfers such as mergers, acquisitions, or asset sales.
Data Security
We employ robust security measures for data protection, including encryption and secure storage systems.
Your Rights
You have the right to access and control your personal and health information and opt-out of marketing communications.
Third-Party Links
Please note that we are not responsible for the privacy practices of third-party sites linked to our website.
Changes to This Policy
Significant policy updates will be communicated to our guests, and posted here.
Contact Us
For questions about this policy or your information, please contact us at the provided contact information.
(281)312-9671
Disclaimer
The content provided across our digital platforms is for informational and entertainment purposes only. By accessing our website and blog, you agree to this disclaimer.
Opinions Expressed: The views and opinions expressed on our website and blog are those of the individual authors and do not necessarily reflect the official policy or position of The Spa at Salon M, its owners, employees, or affiliates.
Not Professional Advice: The information provided through our website and blog is not a substitute for professional advice. We encourage you to always seek the guidance of qualified professionals regarding any concerns or decisions.
Accuracy and Completeness: While we endeavor to provide accurate and up-to-date information, we cannot guarantee that all content on our website and blog is complete, reliable, or error-free.
External Links: Our website and blog may contain links to external websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
Use at Your Own Risk: Any action you take based on the information on our website and blog is strictly at your own risk, and we will not be liable for any losses or damages in connection with the use of our digital content.
Copyrights: All content on our website and blog, including text, graphics, images, and information, is the property of The Spa at Salon M and is protected by copyright laws.
Changes to the Disclaimer: We reserve the right to modify or update this disclaimer at any time. Such changes will be effective immediately upon posting to our website and blog.
Contact Us: If you have any questions or concerns about this disclaimer, please contact us at (281)312-9671 guestcare@salonm.studio
Terms & Conditions
These Terms and Conditions apply to your use of our website, blog, and services within our spa. By accessing our website, blog, or using our in-spa services, you agree to these terms.
Acceptance of Terms: By engaging with our website, blog, or in-spa services, you acknowledge and agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website, blog, and in-spa services.
Use Guidelines:
- Permitted Use: You are permitted to use our website, blog, and in-spa services for personal, non-commercial purposes.
- Prohibited Use: You may not use our website, blog, or in-spa services for any unlawful activities, or in any manner that could damage, disable, or impair them.
Intellectual Property Rights: All content on our website and blog, including but not limited to text, graphics, logos, and images, is the property of The Spa at Salon M and is protected by intellectual property laws. The same respect for intellectual property rights should be observed within our spa premises.
User Contributions and Conduct:
- Responsibility: You are responsible for your behavior and any content you contribute either online on our website and blog or within our spa.
- Rights: By posting content to our website or blog, you grant The Spa at Salon M a non-exclusive, royalty-free license to use, reproduce, and distribute that content.
Content Accuracy: While we strive to provide accurate and up-to-date information, we cannot guarantee the complete reliability of the information available on our website, blog, or verbally communicated in our spa.
Links to Third-Party Websites: Our website and blog may contain links to external websites. These links are provided for convenience and do not imply our endorsement of these sites.
Disclaimer of Warranties: Our website, blog, and in-spa services are provided without warranties of any kind, either express or implied.
Limitation of Liability: The Spa at Salon M will not be liable for any damages that arise from the use of our website, blog, or in-spa services.
Indemnification: You agree to indemnify The Spa at Salon M and its employees against any claims arising from your use of our website, blog, or in-spa services.
Modifications to Terms: We reserve the right to modify these Terms and Conditions at any time. Continued use of our services following such changes will constitute your acceptance of the new terms.
Governing Law: These Terms and Conditions are governed by the laws of the state of Texas.
Contact Information: For any questions about these Terms and Conditions, please contact us at the provided contact information.
(281)312-9671 guestcare@salonm.studio
The Spa at Salon M
11747 FM 1960 RD E Suite A-100 Huffman TX 77336
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Did you know? We were honored to be named a top 3 finalist for Houston’s Best Salons!